GoldenCrown Privacy Policy

At Golden Crown, we are committed to protecting your privacy and safeguarding the personal information you share with us. This GoldenCrown Privacy Policy explains how we collect, use, store, and protect your data when you visit GoldenCrown Casino.com, register an account, make deposits, or use any of our services. By accessing our website or using the Golden Crown Casino login system, you agree to the practices described below.

Who We Are

Our platform is operated by Metlait SRL, a company registered under the laws of Costa Rica, with registration number 3-102-911867 and a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under Licence no. 0000064 issued by the Tobique Gaming Commission. Please note that all Paysafecard transactions are processed by Tronabriz Limited on our behalf, and we remain responsible for the overall protection of your information across our GoldenCrown online casino services.

Information We Collect

When you create an account, deposit funds, or play at our GoldenCrown mobile casino, we collect a range of personal and technical information necessary to operate our services lawfully and securely.

• We gather registration details such as your name, date of birth, email address, phone number, and residential address
• We collect financial information including payment method details, transaction history, and currency preferences
• We record your gaming activity, including wagers, deposits, withdrawals, and bonus usage
• We track technical data such as your IP address, device type, browser, and login timestamps whenever you use the Golden Crown login
• We may collect identity verification documents, including government-issued photo ID and proof of address

How We Use Your Information

Our GoldenCrown platform uses the information we collect to provide, maintain, and improve our services. We use your data to process deposits and withdrawals, verify your identity, prevent fraud, and comply with our licensing obligations. We also use your information to communicate important updates, respond to support requests, and personalize your experience, including tailored Golden Crown casino bonus codes and promotional offers where applicable. If you contact our support team via email or LiveChat, we use the details you provide to resolve your inquiry efficiently.

We at GoldenCrown use your gameplay data to calculate loyalty points, determine your VIP status, and manage your participation in our Referral Program, tournaments, and cashback offers. We do not use your personal data for purposes incompatible with those described in this policy without obtaining your consent first.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site performance. Cookies help us recognize returning players, maintain your session when you use the Golden Crown Casino login, and deliver relevant content across our desktop, mobile, and downloadable app versions. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our GoldenCrown online casino.

KYC Verification and Identity Checks

Golden Crown Casino login credentials alone are not sufficient to authorize withdrawals. Before processing any payout, we may require you to submit a valid government-issued photo ID, proof of address, and any additional documentation necessary to confirm your identity and the legitimacy of your funds. Providing false, incomplete, or fraudulent KYC documents will result in a refused payout and permanent account termination. We retain verification records as required by our regulatory obligations under our Tobique Gaming Commission licence.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our services, including payment processors such as Tronabriz Limited, cryptocurrency exchange partners, identity verification providers, and regulatory authorities where legally required. Our GoldenCrown team may also share limited data with game providers and live dealer studios solely to facilitate gameplay and ensure fair outcomes across our slots, table games, and live casino offerings.

We may disclose information to law enforcement or regulatory bodies if required by law, or to protect our rights, prevent fraud, or investigate suspected bonus abuse, duplicate accounts, or violations of our restricted territories policy.

Cryptocurrency and Payment Data

Our Golden Crown account system supports multiple currencies, including EUR, USD, AUD, NZD, CAD, and several cryptocurrencies such as Bitcoin, Ethereum, USDT, Litecoin, Dogecoin, Ripple, and Bitcoin Cash. When you deposit or withdraw using cryptocurrency, we process transactions through CoinsPaid and calculate real-time exchange rates via the Coinbase Converter. We collect wallet addresses and transaction identifiers solely to complete and verify these transactions securely.

Data Security

We at GoldenCrown implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our systems use encryption protocols to secure sensitive data, including payment details and identity documents. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Account and transaction records may be retained for extended periods as required by anti-money laundering regulations and our gaming licence conditions, even after you close your GoldenCrown Casino account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to access, correct, or request deletion of your information, the right to object to certain processing activities, and the right to withdraw consent where processing is based on consent. Our Golden Crown team will respond to verified requests in accordance with applicable data protection laws. To exercise any of these rights, please contact us using the details provided below.

Restricted Territories and Compliance

Our services are not available to residents of certain restricted countries, including but not limited to the United States, United Kingdom, and several other jurisdictions listed in our Terms and Conditions. We do not knowingly collect data from players in restricted territories, and accounts created in violation of this policy may be closed without entitlement to refunds or withdrawals. The use of a VPN to bypass geographic restrictions is strictly prohibited and may result in the confiscation of winnings. Players from Sweden should note that certain loyalty and bonus data processing activities do not apply to their accounts, as they are excluded from bonuses, VIP programs, and loyalty point exchanges.

Children's Privacy

Our GoldenCrown platform is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Third-Party Links and Services

Our website may contain links to third-party services, including payment providers, social media channels such as X, Instagram, Telegram, and WhatsApp, and affiliate partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this GoldenCrown Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will post any updates on this page, and continued use of our Golden Crown online casino services after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this policy or how we handle your personal data, please contact our support team via email at support@GoldenCrown Casino.com or through our 24/7/365 LiveChat service. Our GoldenCrown support staff are available in English, French, and German to assist you with privacy-related inquiries, account verification, or any other concerns about your data.