GoldenCrown Terms and Conditions

Welcome to Golden Crown. These Terms and Conditions govern your access to and use of our website, mobile applications and all services we provide. By creating an account, making a deposit or otherwise using our platform, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our services. We encourage you to read this page carefully, as it forms a binding legal agreement between you and our company.

Who We Are

At GoldenCrown, we are owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. All Paysafecard transactions made on our site are processed by Tronabriz Limited on our behalf. We hold Licence no. 0000064, issued by the Tobique Gaming Commission, which authorises us to offer real-money gaming services. Golden Crown Casino has been operating online since 2019, serving players across Australia, New Zealand, Canada, Germany and other international markets in English, French and German, including dedicated Australian, Canadian, French-Canadian and New Zealand locale versions of our site.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register a Golden Crown account. When you register, we require accurate, current and complete information, and you agree to keep your details updated. Only one account per person, household, IP address and payment method is permitted. Once registered, you can use your Golden Crown login credentials to access our platform on desktop, through our mobile casino, or via our downloadable Golden Crown casino app.

• You are responsible for keeping your Golden Crown casino login details confidential.
• We may request identity verification documents at any time, including before processing a withdrawal.
• Duplicate accounts, whether created intentionally or unintentionally, may be suspended or closed.
• You confirm that all funds deposited belong to you and originate from a legitimate source.

Restricted Territories and Prohibited Use

Our services are not available to residents of a number of jurisdictions, including but not limited to the United States, United Kingdom, Belgium, the Netherlands, Poland, Russia, Ukraine, and several other listed countries, as well as the Canadian provinces of Ontario and New Brunswick. Players from Sweden may open an account but are not eligible for any bonuses, promotions, VIP benefits or loyalty point exchanges. The use of a VPN or any other method to disguise your true location in order to bypass our geographic restrictions is strictly prohibited and may result in the confiscation of winnings and closure of your account. Certain game providers, including NetEnt, Play'n GO, Pragmatic Play and Amatic, apply their own territorial restrictions, and specific titles may be unavailable in certain regions regardless of your account location. Players who breach these territorial rules are not entitled to refunds or withdrawals of any funds.

Currencies, Deposits and Withdrawals

We accept EUR, USD, AUD, NZD, CAD and a range of cryptocurrencies, including Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, Ripple and Bitcoin Cash. Crypto transactions are converted using real-time rates via the Coinbase Converter, and our internal operating currency is EUR. The minimum deposit is 20 EUR/USD or 30 AUD/CAD/NZD, while deposit bonuses require a minimum of 30 EUR/USD or 45 CAD/AUD/NZD. Minimum withdrawal amounts start at 30 EUR/USD or 45 AUD/CAD/NZD, or the crypto equivalent.

Deposits must be made from a payment account registered in your own name; third-party deposits will be confiscated and returned to their rightful owner. Bitcoin players must submit valid identification before depositing or placing bets. We accept Visa, Mastercard, Interac, MiFinity, Paysafecard, e-wallets, bank transfer and CoinsPaid cryptocurrencies. Withdrawal requests are processed within 0 to 48 hours of approval, while bank transfers take up to three business days, and intermediary banks may apply fees of up to €16. We reserve the right to request a valid government-issued photo ID, proof of address and further documentation before releasing any payout, and false or incomplete KYC documents will result in a refused payout and account termination. Maximum withdrawal amounts and periodic limits scale according to your lifetime deposit history, and progressive jackpot wins are paid in full without counting toward these limits.

Bonuses, Promotions and Bonus Codes

Our Golden Crown casino bonuses are designed to reward new and existing players, but each offer carries specific terms that you must read before opting in. New players can claim our First Deposit Bonus of 100% up to 1,000 USD/EUR plus 300 Free Spins using bonus code CROWN1, subject to a 40x wagering requirement. We also offer a Second Deposit Bonus with code GC75 and a Third Deposit Bonus with code 50DEP, along with our HighRoller Bonus, Crypto Bonus, Wednesday Free Spins, Weekends Reload and Daily Cashback promotions. If you are searching for a golden crown casino no deposit bonus, please note that our current welcome offers are deposit-based; any promo code for Golden Crown Casino that circulates outside our official channels should be treated with caution, as we only guarantee bonus codes published directly on our website or through our verified support team.

All bonuses are limited to one per user, IP address, device, household, address, telephone number, payment method and email address, and are valid for 14 days unless stated otherwise. Only one bonus can be active at a time, and deposit bonuses cannot be combined. Slot games contribute 100% toward wagering requirements, while table games, live casino and lottery games contribute only 5%. We apply a maximum bet limit while wagering, and repeatedly depositing only when a reload bonus is available may be treated as bonus abuse, defined as a bonus-to-deposit ratio of 70% across 5 to 9 deposits, or 50% across 10 or more deposits. We reserve the right to void bonuses and related winnings where abuse is identified.

Loyalty Program and VIP Benefits

Our GoldenCrown loyalty program rewards real-money play across ten statuses, from Lucky through to Privilege, each offering progressively better Complimentary Point exchange rates. Complimentary Points are earned on slots and other games, and real money obtained through point exchange carries a mandatory 5x wagering requirement. We also maintain a separate VIP section and a Referral Program that pays a bonus once a referred friend registers, verifies a unique account and makes a qualifying first deposit. Players from Sweden are excluded from our loyalty programme, VIP benefits and related point exchanges.

Games and Software Providers

Golden Crown online casino features more than 10,000 games, including over 6,990 slots, table games, crash games, live dealer titles, scratch cards, video poker and jackpots, supplied by leading studios such as BGaming, Playtech, Betsoft, Yggdrasil, Evoplay and dozens of others. Our live casino includes blackjack, roulette, baccarat, poker, game shows and crash games through providers including Winfinity, Live Vegas and Reevo. All games can be played in demo mode for practice before wagering real money. We regularly update our game library to keep our offering fresh and competitive.

Intellectual Property

All content on our website, including our logo, graphics, software and trademarks, is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute or exploit any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential losses arising from your use of our services, including losses resulting from technical failures, third-party payment providers or internet connectivity issues beyond our control.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team or an independent support organisation for assistance.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. Any updates will be published on this page, and your continued use of our platform after changes take effect constitutes acceptance of the revised terms.

Governing Law and Contact

These terms are governed by the laws applicable to our licence issued by the Tobique Gaming Commission. For any questions regarding these Terms and Conditions, your Golden Crown account, or general enquiries, our customer support team is available 24/7/365 via live chat and email at support@GoldenCrown Casino.com, as well as through our social channels. We value transparency and aim to resolve any concerns you may have promptly and fairly.